Refunds and Returns Policy

Last Updated: July 12, 2024

Welcome to NJ Education Inc. (njeducation.ca). We strive to provide the best online language classes for IELTS, CELPIP, TOEFL, PTE, TEF, and TCF. Your satisfaction is our priority, and we are committed to ensuring a fair and transparent refunds and returns process. Please read the following policy carefully to understand how we handle refunds and returns for our digital products.

1. Eligibility for Refunds

Refund Requests: Refunds are available only for customers who have purchased our online language classes and meet the eligibility criteria outlined below.

Timeframe: Refund requests must be submitted within 14 days from the date of purchase.

Course Access: Refunds are not available if more than 25% of the course content has been accessed or if the course has been completed.

2. Conditions for Refunds

Digital Products: As our products are digital, they are not subject to physical returns. Instead, refunds are issued based on the following conditions:

• The customer has not accessed more than 25% of the course content.
• The customer has not downloaded any resources or materials provided with the course.
• The refund request is made within 14 days of purchase.

3. How to Initiate a Refund

Request Submission: To initiate a refund, please contact our customer support team at njeducation.inc@gmail.com with the following information:

• Your full name
• Email address used for the purchase
• Order number
• Reason for the refund request

Processing Time: Once we receive your request, our team will review it and respond within 7 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days after you accept the approval.

4. Fees and Costs

Processing Fee: A small processing fee of 10% may be deducted from the refund amount to cover administrative costs.

No Hidden Charges: We do not charge any additional fees for handling your refund request.

5. Special Product Requirements

Promotional Discounts: If you purchased the course at a discounted price during a promotion, the refund will be issued based on the amount paid, not the original price.

Bundle Purchases: For bundled courses, refunds will be prorated based on the individual course price within the bundle, provided the above conditions are met.

6. Contact Information for Customer Support

If you have any questions or need assistance with our refunds and returns policy, please contact us:

Email: njeducation.inc@gmail.com

Our customer support team is here to help and will respond to your inquiries promptly.

7. Changes to This Policy

NJ Education Inc. reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

Thank you for choosing NJ Education Inc. We value your trust and are dedicated to providing you with the best possible learning experience.

If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team.