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Grievance Redressal Mechanism

Grievance Redressal Mechanism at NJ Education Inc.

Welcome to NJ Education Inc., where your satisfaction is our utmost priority. We understand the importance of addressing any concerns you may have promptly and transparently. Our Grievance Redressal Mechanism is designed to ensure that all issues are resolved efficiently while upholding fairness and respect for our valued customers.

Objectives and Scope

Our policy aims to:

  • Treat all customers fairly and impartially at all times.
  • Address and resolve customer issues courteously and within reasonable timelines.
  • Inform customers about escalation avenues and alternative remedies if they are not satisfied with the resolution.
  • Foster a culture where employees work in good faith towards customer interests.

Key Tenets

  • Customer Awareness: We empower customers with knowledge to make informed choices and access grievance channels effectively.
  • Fairness & Transparency: Every grievance is handled with fairness and balanced consideration, ensuring timely resolution.
  • Escalation: Clear escalation paths are provided in every response to facilitate further resolution if needed.
  • Review Process: Regular internal reviews enhance the quality and effectiveness of our customer service.

Process

To report a grievance, you can:

Tracking and Resolution

We aim to provide an initial response within 24 hours and resolve issues within 3 business days, with proactive communication on any delays.

Escalation Contacts

If you are not satisfied with the resolution, you can escalate your grievance to the following contacts:

At NJ Education Inc., we are committed to resolving your concerns promptly and ensuring a seamless learning experience.

 

Grievance Redressal Mechanism at NJ Education Inc.

Welcome to NJ Education Inc., where your satisfaction is our utmost priority. We understand the importance of addressing any concerns you may have promptly and transparently. Our Grievance Redressal Mechanism is designed to ensure that all issues are resolved efficiently while upholding fairness and respect for our valued customers.

Objectives and Scope

Our policy aims to:
  • Treat all customers fairly and impartially at all times.
  • Address and resolve customer issues courteously and within reasonable timelines.
  • Inform customers about escalation avenues and alternative remedies if they are not satisfied with the resolution.
  • Foster a culture where employees work in good faith towards customer interests.

Key Tenets

Customer Awareness: We empower customers with knowledge to make informed choices and access grievance channels effectively. Fairness & Transparency: Every grievance is handled with fairness and balanced consideration, ensuring timely resolution. Escalation: Clear escalation paths are provided in every response to facilitate further resolution if needed. Review Process: Regular internal reviews enhance the quality and effectiveness of our customer service.

Process

To report a grievance, you can:

Tracking and Resolution

We aim to provide an initial response within 24 hours and resolve issues within 3 business days, with proactive communication on any delays.

Escalation Contacts

Level 1: Customer Support – njeducation.inc@gmail.com Level 2: Customer Support Manager – vigyat.kaushik@gmail.com Level 3: Nodal Officer and Grievance Redressal Officer: Mr. Rahul Singla, email: rsingla89@gmail.com At NJ Education Inc., we are committed to resolving your concerns promptly and ensuring a seamless learning experience.